Refund/Return Policy
Effective Date: February 1, 2026
At THERAPY: The Original Way, we take pride in the quality and cellular integrity of our botanical blends, cleanse kits, and seasonings. Because our products are handcrafted in small batches and are intended for human consumption, we must adhere to strict safety protocols.
Please review our policy regarding refunds and returns below.
1. Returns of Ingestible Products
Due to the nature of our products (herbal cleanses, botanical teas, and food seasonings), we cannot accept returns or exchanges on any opened or unopened consumable items. To maintain the highest standards of hygiene and safety for all our customers, we cannot verify the storage conditions of products once they have left our facility.
2. Cancellations
We understand that plans change. If you wish to cancel an order, you must do so within 24 hours of purchase. Once an order has entered the fulfillment or shipping process (specifically for our March 25th launch), we are unable to cancel the order or issue a refund.
3. Damaged or Defective Items
We take great care in packaging your therapy kits. However, if your order arrives damaged during transit (e.g., broken glass jars or compromised seals), please contact us immediately at:[email protected] with the following information:
Your Order Number
Clear photographs of the damaged shipping box and the damaged product
Claims for damaged items must be submitted within 48 hours of delivery. Upon verification, we will ship a replacement to you at no additional cost.
4. Shipping & Delivery
All launch orders are scheduled to ship on March 25th.
Incorrect Addresses: Please double-check your shipping address at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost Packages: If your tracking information shows "Delivered" but you have not received your package, please contact the carrier (USPS/UPS) directly to open a claim.
5. Results & Expectations
Every body is unique. While our protocols are designed to support cellular health and digestive breakthroughs, results may vary based on individual lifestyle, diet, and consistency. We do not offer refunds based on a lack of "perceived results" or personal flavor preference.
Contact Us
If you have questions regarding your order or a specific situation, please reach out to our team:
Email: [email protected]
By completing your purchase at The Original THERAPY, you agree to the terms of this Refund & Return Policy.